| COMMUNITY HEATH: Community Health is a multi-site FQHC serving 80% of the primary care needs in our community (central Vermont). Our mission is to service our patients with quality, efficiency, accessibility and equity. As the largest FQHC in northern New England, we have a large footprint that provides us with the opportunity to influence the evolving, local, state and regional health care environment. Community Health Center sites are certified Level 111 Medical Homes, with a highly developed and supportive panel management and case management system in place. Community Health also has a robust integrated behavioral health program employing Psychiatrists, Behavioral Health Nurse Practitioners and Licensed Clinical Social Workers embedded within its primary care sites. We have a fully integrated electronic medical record and practice management system (Medent) with robust interfaces with our local hospital. ABOUT THE ROLE: Under the direction of the Operations Manager, the Patient Access Center Leader is responsible for administratively leading all patient access operations to include pre-registration, scheduling, and patient access related clinical processes. The Leader will adhere to all Community Health policies, procedures and regulations and ensure high quality service for patients and accuracy of information affecting pre and post patient visits. FUNCTIONS OF THE POSITION: Provides supervision and coordination of all patient access center office staff. This includes interviewing, hiring, training, development, performance planning and evaluation of staff.
Works effectively with billing staff, managers, and providers as necessary.
Works administratively and strategically to integrate all Community Health policies, procedures, and regulations.
Submits accurate paperwork in a timely manner. Updates as indicated, job competencies for performance reviews.
Reviews, approves, and process vendor bills and submits to Community Health as indicated.
Reviews and assesses as appropriate all financial statements provided by Community Health as appropriate.
Participate in Community Health’s budget development; preparation and monitoring as well as investigates budget variances to become aware of potential cost saving or revenue generating opportunities.
Reviews annual budget and business plan in conjunction with the operations manager in order to maintain short and long-term goals.
Works in conjunction with payroll for timely processing and submission of payroll. Sends all appropriate documentation required per established time schedule for any corrections needed. Proper documentation of any status changes submitted in a timely and accurate manner.
Works closely with all Community Health site leaders to maximize success for each physician site.
Serve as computer and/or system resource to address, coordinate and resolve if indicated department computer and system related questions and processes.
Insure that staff is adequately trained to perform their functions.
Assure staff competencies/accountability in relation to maximizing office flow for revenue stream management and provide more education or make changes as necessary.
Conduct regular staff and departmental meetings to share information and discuss ways to improve the performance of the physician site utilizing the central access center.
Routinely meets with the Operations Manager and other Practice Leaders to problem-solve and share information regarding physician site operations.
Maintains and fosters communication with the management team, as indicated to support goals, objectives and philosophies.
Participates in Community Health committees as needed. SKILLS REQUIRED FOR SUCCESS: Bachelor’s Degree in Health or Business Administration or equivalent experience and education
Two years plus of operational management experience in a healthcare setting
Intermediate MS Office Skills
Solid background in leadership skills HOW WE SUPPORT YOU: Work Life Balance
Generous Time Off
Medical, dental, and vision insurance.
Health savings account option.
Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
Comprehensive Wellness Program. | 
