This is a service position that provides World Class Member Service to both credit union members and employees. We are looking for an individual who will serve members promptly while representing the credit union in a friendly, courteous and professional manner.Starting Salary: $17.25/hr and upBenefits Include:Paid time off in addition to paid federal holidaysMedical, dental, and vision benefits to employees who regularly work 24+ hours a week401k matchOngoing training opportunities8 hours of volunteer time with an organization important to youWho we Need:We are looking for a motivated, friendly, professional candidate who has the ability to work full time or part time hours with rotating Saturday hours. Hours are flexible for part time, but would require availability for end of day (up to 6:00 pm) and inclusion on the rotating Saturday schedule.This position has been identified as having the potential to work remotely after an initial training period. Due to the requirements of this position, the initial training period may last anywhere from six (6) to eighteen (18) months.Essential Functions and Basic Responsibilities:Answer incoming calls promptly and professionallyRepresent the credit union in a friendly and courteous mannerMaintain robust knowledge of services offered by the credit union to educate members and actively make recommendations to members for their benefitHelp member with account maintenance including paperwork in connection with any fraudReview loan applicant profile and create consumer loans including installment, Visa and overdraft line of creditPerform miscellaneous requests including responding to email and eBranch inquiries and faxing and mailing informationTrack member information and documents in a confidential and secure manner while adhering to the ever-changing compliance guidelinesRequired Education and Job Competencies:High school diploma or equivalentAbility to work cohesively in a fast-paced team environmentExcellent verbal communication skillsAbility to utilize phone and basic computer systemsEffective communication and business writing skills for internal and external contactsPreferred Education and Job Competencies:Previous call center experiencePrevious work in a financial institutionExperience with financial institution software systemsWorking Conditions/Environment:This position requires sitting for long periods of time utilizing a phone headset and working primarily at a workstation or desk in an open office environment. Daily tasks include extensive use of the phone and computer, performing standard keyboard functions, requiring repeated motion. Stretching breaks are recommended to avoid injury. Some light lifting and carrying of large paper files may be required. Equipment is available and recommended for use of transporting large quantities of files to and from various locations.This job ad is not a complete statement of all duties comprising this position. Heritage Family Credit Union reserves the right to revise or change the essential functions and employment standards as the need arises. This description does not constitute a written or implied contract of employment. E.O.E
