Overview:
Master Plumbing & Heating supports residential and commercial clients in preventative
maintenance, installation, and repair services for plumbing, heating ventilation, air
conditioning, and control (HVAC) systems. Under the direction of the CEO, the Inside
Sales/Warehouse Operator will help customers find the right product for their job,
answer incoming sales calls, waiting on incoming customers, writing sales quotes,
helping pick orders, helping put stock away, and other general warehouse duties
Responsibilities:
• Customer Engagement: Establish and maintain strong relationships with
customers, providing expert knowledge on plumbing and HVAC products and
services.
• Sales Activities: Generate sales leads, actively pursue new business
opportunities, and contribute to achieving sales targets.
• Product Knowledge: Stay updated on the latest plumbing and heating
products, ensuring the ability to educate and assist customers effectively.
• Order Processing: Manage customer orders, process transactions accurately,
and ensure timely delivery of products.
• Quotations: Prepare and present price quotations, negotiate terms, and
facilitate the sales process from inquiry to closing.
• Inventory Management: Maintain accurate inventory records, monitor stock
levels, and ensure the availability of products for customer orders.
• Order Fulfillment: Pick, pack, and ship orders efficiently, ensuring accuracy in
product selection and timely delivery.
• Quality Control: Inspect incoming and outgoing products for quality,
identifying and addressing any discrepancies.
• Organizational Skills: Maintain a clean and organized warehouse space,
optimizing efficiency and safety.
• Collaboration: Work closely with the sales team to coordinate order processing
and fulfillment activities.
• Credit Management: Effectively handle the process of returning unused parts
to suppliers, ensuring accurate documentation and timely communication to
secure credits for Master Plumbing and Heating.
Qualifications:
• Experience: Minimum of 2 years of experience in inside sales and warehouse
operations within the plumbing and HVAC industry.
• Product Knowledge: In-depth understanding of plumbing and heating
products, including pipes, fittings, fixtures, and HVAC systems.
• Customer Service Skills: Excellent interpersonal and communication skills
with a customer-focused approach.
• Computer Proficiency: Familiarity with sales and inventory management
software; ability to learn and adapt to new technologies.
• Physical Stamina: Capable of lifting and moving heavy items, as well as
standing for extended periods in a warehouse environment when needed.
Preferred Skills & Experience:
• Technical Background: Technical certifications or education in plumbing and
HVAC systems.
• Sales Training: Additional training or certifications in sales techniques and
customer relationship management.
• Forklift Certification: Valid certification for operating a forklift.
• Multitasking Skills: Ability to manage multiple tasks simultaneously and
prioritize workload effectively.
• Team Player: Proven ability to collaborate with cross-functional teams and
contribute to a positive working environment.
About Master Plumbing & Heating:
Master Plumbing & Heating is a plumbing and HVAC company comprised of a team of
skilled technicians that serve as long tenured experts in our craft for a variety of
customers in Okemo Valley region.
While at the forefront of the mechanical industry since 1988, Master Plumbing &
Heating has a well-documented track record of integrity, service and excellence. We
primarily service customers within a 15-mile radius of Ludlow, Vermont. To do this, we
have drawn from our extensive experience, which includes over 175 years of service in
the field. Master Plumbing & Heating was founded in 1988, acquired under new
management in 2023, and is headquartered in Ludlow, VT.
